Google Requiring OAuth Enforcement
Email Parser Issue with Google Workspace?
What's An Email Parser?
An email parser is a tool used by businesses to automatically read and process emails and turn them into service tickets or other types of records. For example: If you email help@topcity.tech, the email parser reads that message and creates a ticket in our system so a tech can help you.
What You Need to Know
Top City Tech has identified a growing issue affecting some of our business clients using Google Workspace. If your automated email parsing has suddenly stopped working — you're not alone.
What's Happening?
Google is now strictly enforcing the use of OAuth 2.0 (Modern Authentication) for apps that connect to Gmail accounts — including email parsing tools used in service desk systems. If your system was still relying on older authentication methods, it may have stopped working recently without warning.
What You Need to Do
To restore functionality, you'll need to generate and apply an App Password for any Gmail inboxes used with your email parser.
👉 How to create an App Password in Google Workspace
Once that’s done, you’ll want to verify your email parser is still active.
How to Check if Your Parser Is Working
If you're using a service desk system with email parser settings:
- Log into your admin module
- Go to Service Desk → Email Parser
- Check the Active status column
- If it shows inactive or errors, you’ll need to update the authentication
Did you know?
Top City Tech offers Managed IT Services — and our customers on this plan get 24/7 support included. That means when weird tech issues like this, and email errors, login problems, or security alerts pop up… you don’t have to stress. Just call, chat, or email — and we’ll take it from there.
🧑💻 Want to learn how Managed IT could work for your business?
→ Book a quick 15 min call — no pressure, just answers.
